Application Management
CORRECTIVES MANAGEMENT
Manage the lifecycle of all Incidents (failures, errors, bugs, or queries from end users).
The activities cover logging of incident, investigation and diagnosis, resolution using the appropriate workaround, and closure of the incident.
ENHANCEMENTS / MANAGED ENHANCEMENTS
Development of new functionalities or SW improvements in an existing application in order to adapt the system to the changing business requirements of the client.
FUNCTIONAL SUPPORT
Attend to and resolve one-time and usually unplanned requests, related to different aspects of the application, but that do not require software changes.
Resolve queries and/or 2nd level incidences of the qualified users that do not qualify as corrective nor evolutionary maintenance.
TESTING SERVICES
Testing processes are the main elements in the Software Development Life Cycle (SDLC) to validate that the client receives the requested product, in compliance with the quality, stability and integrity levels required.
END USER TRAINING
Tailored training courses/programs (depending on the role of the end user) reflective of business processes, and key terminologies, for an efficient business operations, and to reap the full benefits of the application/service.
MOBILE APPLICATION MANAGEMENT
Provide maintenance, development and optimum support of the mobile application portfolio of our clients both for corporate and business applications
DEVOPS
Adoption and extension of the best AGILE practices of development to the full cycle of the systems, equipping IT with the agility, efficiency and quality that business demands, through efficient collaboration and communication between SW developers and IT Professionals.
TESTING CENTER OF EXCELLENCE
Centralized testing service model offering skilled test resources and end-to-end governance.
This covers testing applications across the business processes in a defined and predictable manner built around Service Level Agreements (SLAs).