End User Management
SERVICE DESK
Single-point-of-contact (SPOC) between the IT Services clients and IT Services.
Restore the ‘normal service’ to the users as quickly as possible.
End to end ticket owners covering incidents and service requests, with interface to other process activities such as change management, problem management, configuration management and service level management.
CHAT BOT
Chatbot is an artificial intelligence (AI) engine that mimics personal conversations and provide new and excellent customer touch points.
This covers post-implementation support and maintenance of the Chatbot and its infrastructure.
This service is complemented the Service Desk offering who shall be responsible in building the Chatbot’s knowledge base and take over of handed-off inquiries and requests.
DESKTOP MANAGEMENT
Ensures IT systems and resources that are used by the customers are maintained including upgrades and future changes.
IT Workplace Services products provides customers with technology services required to fulfill their day-to-day job activities.
MOBILITY
Guide clients in the adoption of the mobility policy that best suits their goals.
Maintenance, development and optimum support of the mobile application portfolio of clients both for corporate and business applications, aligning IT investments with the strategy of the company.
Adapts its user management to support companies that choose to adapt enterprise mobility.
END USER TRAINING
Tailored training courses/programs (depending on the role of the end user) reflective of business processes, and key terminologies, for an efficient business operations, and to reap the full benefits of the application/service.
ITSM
End to end assessment and implementation services focused on process, governance and tools centered on ITIL principles.
Complete ITIL framework consisting of Incident, Request, Event, Problem, Change, Release Management, among others.
Best in class ITSM tool; Pool of ITIL-certified practitioners and professionals
Specialized Process Managers